<BILLING POLICY>
The following billing policy will be effective as of August 1, 2009. All invoices starting 2009 will comply with Bizon Billing Policy 2009. In order to provide the best possible service and overall customer satisfaction we will implement the policy immediately. Your understanding and cooperation will help us to better serve your needs and improve our business relationship for years to come.
*****Payments:
1. Late Payments:
> All late payments will incur 1% monthly interest charge of the overall invoice amount past the original payment term. All payments are expected to arrive at our billing department BEFORE the last date of the agreed term date. Regular on-time payment will allow us to provide good accounts with increase credit limit in addition to extended term period.
2. Bounced Checks:
> All bounced checks will be assessed a penalty charge of $25 per incident. Avoidance of insufficient fund will allow us to continue providing credit to creditworthy accounts.
3. Post Dated Checks:
> No post dated checks will be accepted unless previously agreed.
4. Terms provided:
> C.O.D., T.T. Wire, L/C, Credit- Open accounts (net 15, 30, 60)
5. Methods of Payment
> Company Check, Money Order, Cashier's Check
> Credit Card - % (TBD) Visa and Master Card Only
> TT Wire - $15 Fee
6. Credit Request - Open Accounts:
> You must apply for credit if you wish to obtain credit. Credit limit will be determined based on credit history and references. Credit history will be obtained from financial resources such as Dun & Brad and from the major credit reporting agencies.
> Please request a credit application form to initiate credit from Bizon's credit department. Bizon reserves the right to refuse credit at any time at its discretion. Any deviations from this policy will result in collection efforts from Dun & Brad and other collection agencies. To maintain good credit it is recommended that your account payable make prompt payments prior to the agreed term date. This will allow you to maintain good credit standing with Bizon and allow credit increase depending on payment history. Bizon also reserves the right to adjust and/or to provide a CREDIT LIMIT based on the history of payments and purchase orders.
7. Grace Period:
5-day grace period for payments will be given to all our valued customers as a token of our gratitude.
<WARRANTY AND EXCHANGE POLICY>
1. THERE IS 1 YR. OF MANUFACTURER'S WARRANTY AND 30 DAYS OF EXCHANGE TERM. WITHIN THAT PERIOD, CUSTOMER MAY GET A SERVICE FOR REPLACEMENT OR EXCHANGE OF THE DEFECTIVE UNIT IF THERE ARE ANY DEFECTIVE PROBLEMS WITHIN THAT PERIOD SPECIFIED ABOVE.
2. CUSTOMER SHOULD SEND THE DEFECTIVE ITEMS FIRST TO THE SERVICE CENTER TO GET ANY DEFECTIVE ITEMS REPLACED, EXCHANGED OR FIXED, THE SHIPPING IS NOT COVERED UNDER THE WARRANTY WHEN RETURNING THE ITEM.
3. IF THE UNIT HAS WATER DAMAGE, HEAT DAMAGE, BATTERY DAMAGE, OR PHYSICAL DAMAGE, IT WILL NOT BE COVERED BY THE WARRANTY; ONLY PARTS AND LABOR ARE COVERED UNDER THE MANUFACTURER'S WARRANTY.
4. IF THE DAMAGE IS FROM KEEPING THE BATTERIES IN THE UNIT AND USING THE BATTERIES AND THE POWER ADAPTOR AT THE SAME TIME, THEN IT WILL NOT BE COVERED UNDER THE MANUFACTURER'S WARRANTY.
> Please REMOVE BATTERIES when the unit is being operated by the power adaptor.
> DO NOT use any different power adaptors that are NOT provided by the manufacturer, otherwise it won't be covered under warranty (please check with the pictures of the items to see if they match the items that you actually received.)
I. If the adaptor you received is not the same as what it shows on the picture, please ask your local dealer and get a replacement item.
II. For the missing or mismatching items, customer is responsible to notice dealer after finding out the items received are not the correct items within 3 weeks. After 3 weeks, local dealers and the manufacturer ARE NOT responsible against any damage or the cause of defects of the units and will not be covered under the warranty.
5. IF ANY ACCESSORIES INSIDE THE PACKAGE ARE DEFECTIVE OR NEEDED TO BE EXCHANGED, PLEASE DO THE FOWLLOWINGS:
> Customer is responsible to notify and return the defective items immediately within 30 calendar days.
> Customer MUST provide the proof of purchase, with the signature on the receipt, to the manufacturer in order to get the unit serviced. Unverified customers will not be covered under the manufacturer's warranty.
*ALL RETURNS MUST BE RETURNED WITHIN 7 BUSINESS DAYS.
<SHIPPING POLICY>
The following 2009 shipping policy will commence immediately and will be effective as of August 1, 2009. Bizon has inevitably grown into a dominant entity in the karaoke market, and will continue to bring exciting technologically advanced karaoke products for years to come. We ask our valued customers to cooperate and help us to improve our system by adhering to our policies. In an attempt to streamline and provide superior service, we will implement the following policies:

1. Shipping Schedule
Cut Off Time: Cut off time will be 4pm Monday ~ Friday.
> ALL orders received prior to 4pm will be shipped on the same day as requested.
> ALL orders received later than 4pm will be process for shipping the next following business day.
> Next day deliveries: Shipment for next day air MUST be received prior to 4pm for the guarantee of service.
> Special rush shipping charge (Applies to UPS Ground ONLY): Orders received after the cut cutoff time of 4pm will incur the additional handling charge of $20 per order.
2. Shipping Carriers
> UPS
1. UPS ground: All shipment will follow the guidelines provided by UPS. (All distributor account orders will be shipped according to previously agreed shipping carriers and methods.)
2. Unless specified, all orders will expedite automatically as UPS ground.
3. Shipping options: Standard ground, next day air, 2 day air, 3 days elect and etc. Extra service: Saturday delivery - $10 charge.
> FedEx (Federal Express)
1. Recommended for faster service, but more expensive than UPS.
> USPS (United States Parcel Services)
1. Deliveries available for PO Box address, APO Military address.
2. Provides cheaper rates for international shipping any other carrier, but takes longer than other carriers for delivery.
> DHL
1. Provides almost the same service as UPS, USPS, FedEx.
2. Is more accurate and fast, but probably more expensive.
> Others
1. Dealers may choose their own shipping carrier as their preference.
3. International or global shipping services
> Recommend to use USPS shipping carrier (has lowest rates for international shipping.)
> Time is not guaranteed for all international shipments.
> Customers or dealers are responsible for taxes and duties.
4. Drop-ship Program:
> Requirements: Companies interested in participating in our drop ship program must be qualified as a dealer. (dealer application, seller's permit and other pertinent information must be submitted for an approval of this program.)
> Drop ship service charge: Each order will be assessed a handling charge of $5 per unit. $5 will be charged per unit regardless of size.

Call Bizon
626-856-8800
Email us: customerservice@bzinc.net